Oracle provides various services to its customers such as technical support, product updates, and security patches.
Oracle Support Services helps organizations keep their Oracle products and environment running smoothly and efficiently. Oracle support services can be delivered in various ways depending on the need of the customers.
1. Technical Support:
With Oracle technical support, customers can get help with product installation, configuration, and upgrades. Customers can also get assistance with performance tuning, debugging, and troubleshooting. Oracle’s technical support team can help resolve customer issues quickly and efficiently.
2. Product Updates:
Oracle provides customers with product updates that include new features and enhancements. Customers can stay up-to-date with the latest product releases without having to upgrade their existing environment.
3. Security Patches:
Oracle supplies security patches to patch known security vulnerabilities in Oracle products. These patches help protect customer environments from potential attacks.
4. Environment Assessment:
With Oracle Support Services, customers can get an assessment of their environment to identify potential issues and recommend solutions. This service can help prevent problems before they occur.
5. Disaster Recovery:
Oracle Support Services can help customers recover from disasters such as system failures, data loss, and human error. Customers can get assistance with planning and implementing a disaster recovery plan.
6. Training and Education:
Oracle offers training and education services to help customers learn about new features and enhancements. Customers can also get guidance on how to use Oracle products more effectively.
Oracle provides consulting services to help customers with product implementations, migrations, and upgrades. Customers can also get help with performance tuning and capacity planning.
8. Managed Services:
Oracle offers managed services to help customers manage their Oracle environment. This service includes monitoring, patching, and troubleshooting. Customers can also get assistance with upgrades and migrations.
9. Support Portal:
The Oracle Support Portal provides customers with a self-service portal for submitting and tracking support requests. Customers can also access online documentation, downloads, and product updates.
10. Online Forums:
The Oracle Online Forums provide customers with a place to ask questions, share ideas, and find solutions. Customers can search for answers or post their own messages.
11. Knowledge Base:
The Oracle Knowledge Base is a searchable database of support information. Customers can find answers to common problems, view product documentation, and download patches.
12. Support Resources:
The Oracle Support Resources website provides customers with a variety of resources such as tutorials, how-to guides, and white papers. Customers can also access online training courses and webinars.
13. Service Requests:
Customers can submit service requests to the Oracle Support team for assistance with product issues. Service requests are typically answered within 24 hours.
14. Case Management:
The Oracle Support team uses case management to track and resolve customer issues. Customers can view the status of their cases online or receive email notifications when their case is updated.
15. Customer Satisfaction:
Oracle conducts customer satisfaction surveys to measure customer satisfaction with Oracle Support Services. Customers can provide feedback on their experiences and suggest ways to improve the service.
16. Service Level Agreement:
The Oracle Support Services team has a Service Level Agreement (SLA) that outlines the response times for support requests. This agreement ensures that customers receive prompt and efficient service.
17. Technical Account Manager:
The Oracle Technical Account Manager (TAM) is responsible for coordinating support services for customers. The TAM works with the customer’s technical staff to resolve issues and plan for future needs.
18. Customer Success Manager:
The Oracle Customer Success Manager (CSM) helps customers get the most from their Oracle products and services. The CSM provides guidance on product features and functionality, helps with product implementations, and provides training and education.
19. Customer Portal:
The Oracle Customer Portal is a self-service portal for customers to access product information, downloads, and updates. Customers can also submit and track service requests.
20. Technical Support:
Oracle Technical Support provides customers with assistance for product issues. This service includes online tools, phone support, and email support. Customers can also get help from the Oracle Support team by submitting service requests.
Oracle provides a variety of services to help customers get the most out of their products. These services include consulting, managed services, support, and training. Customers can access these services through the Oracle Customer Portal or by submitting service requests.